Troubleshooting

It is basically not possible to retrieve a deleted item or character. The only way to restore a deleted character/item is to contact the game support (link above) and explain your situation.

About characters, if you want to retrieve one deleted accidently, you have to leave at least one character slot empty; same case for items, you have to leave at least one inventory slot empty to recover your item. If this prerequisite is not fulfilled, restoration can't happen.

Also note that not every items can be recovered after deletion or if mistakenly used, then pay attention to your actions in a first place.

Same than accidental deletion of item/character, you need to contact the game support in order to unblock your account.

Note

Run Win + R (quick run command) or Win + S (Windows search) and type intl.cpl. From there, go in Additional Settings > Numbers and put a dot ( . ) instead of a comma ( , ) in the decimal symbol field. Afterwards, apply changes and close the window, then restart your game. This should fix all the related problems.

Note

An error -5 happens when your connection link with the game server broke at some point. This may happen because this game is quite sensible to network dropping. Even a very good network connection isn't exempt of this problem.

There isn't a real fix for this. When you receive an error code -5, the best you can do is restart your game and hope this won't happen anytime soon.
You may also change your initial channel from your current one to another. It seems GB channels are quite sensible when it comes to connection stability, but other channels may also be concerned depending on your situation.

This may happen while trying to launch the game. If it is the case, you game closes automatically afterwards.

To fix this, try heading to your local Steam folder > steamapps > common > SoulWorker_TWN. In the root folder of the game, search for "General.ini" file, open it and try modifying the "SCREENMODE" value to 0 (windowed mode) or 2 (fullscreen mode).

Note

First of all, XIGNCODE is a kind of anti-cheat tool that is complementary to the game's program. It is loaded first each time you attempt to launch your game. For some people, this error may appear while trying to run the game.

To fix it:

• Try running the game using a VPN. It appears some Internet Access Providers disallow XIGNCODE from running and then block the game's execution.
• If using a VPN didn't work:
  • Try deleting XIGNCODE from your root directory and then in your Steam library, right-click on SoulWorker > Properties > Local Files > Verify integrity of games files.
  • Check if SoulWorker is authorized to run in your firewall settings. Also check if you have sufficient free space on your disk for temp files.
  • Try to turn off your antivirus and uninstall/turn off Vanguard (from Valorant game) for those who have it.
  • Also check for Windows updates and install them if you get some.

Note

If you ever played in fullscreen mode and wanted to switch of window once, you may have experienced an issue with the shortcut ALT + TAB to swap your window or even using the Windows key. This is a bug, of course, and has some ways to be countered:

• the first way is to change the graphic display from fullscreen mode to entire screen mode. This mode allows you to use ALT + TAB without any problem.
• You can also use the key combination ALT + Esc. This way though, you might face issues with the ALT + TAB combination though (=> not working).
• Another way is spamming ALT + TAB at the end of a loading screen. If you manage to swap windows during it once or more, you may fix the problem.
• the last way is, or course, to use at least 2 displays: clicking on another display makes you quitting the game's window.

If you manage to fix the problem while being in fullscreen mode, be careful though: swapping windows while playing in fullscreen mode means pausing your game on client side for some reason, but it isn't frozen on the server side, which means you can still get killed by enemies if you swap windows while running a district with remaining enemies. Also note that swapping during loading screens may lead your game to crash; it might also apply if you stay out of the game's window for too long.

If you swap your graphic settings from the previous mode to entire screen mode, the fullscreen ALT + TAB issue won't occur anymore but another problem will probably appear: the fact you cannot select your full screen resolution in graphics settings for the entire screen mode. If this happens, you will have to manually change some options in order to set your fullscreen resolution on it; doing this requires your game being closed to run properly.

- Fix the screen Resolution Scaling issue -

If you experience issues with the Entire screen mode resolution scaling, you need first to modify the high DPI settings on the .exe file. You can access it through: your local Steam folder > steamapps > common > SoulWorker_TWN.

Here search for the file "SoulWorker.exe" and right-click on it > properties. From here, go in Compatibility tab > Change high DPI settings. In the poped-up window, check both boxes and click OK.

Afterwards, you need to manually update the screen mode and resolution for your game. To do that, you need to edit the General.ini file, which is in: your local Steam folder > steamapps > common > SoulWorker > General.ini.

Besides display resolution, it is also possible to modify the Screen mode in this file directly:

• SCREENMODE = 0 ==> windowed screen mode.
• SCREENMODE = 1 ==> entire screen mode / "borderless windowed" mode.
• SCREENMODE = 2 ==> fullscreen mode.

Set the SCREENMODE to 1 in order to play on entire screen mode.

Save changes made in the General.ini and run your game from the Steam library. It should now run in windowed mode with fullscreen resolution.

Note

This issue commonly occurs because game's execution has been stopped, either by your antivirus or your firewall. This issue usually occurs for people using Bitdefender antivirus, since it closes the game process without even warning the user. Few people even experienced a case where their game continued to close even after disabling their antivirus (don't ask why, I don't know myself).

To counter this issue, simply add the game's files into the trusted programs' list. Do as follow:

• Click Protection on the navigation menu on the Bitdefender interface.
• In the Advanced Threat Defense pane, click Open.
• In the Settings window, click Manage Exceptions.
• Click + Add an Exception.
• Add the following files to the exceptions' list: awesomium_process.exe, soulworker.exe, and swloading.exe.
• Turn on the switch next to Advanced Threat Defense, and then click Save.

In case this issue happens for people who don't use Bitdefender as antivirus, repeat the same process for your antivirus: add those 3 files as exceptions in the trusted programs list and save changes. You can also check your firewall to see if SoulWorker has entrusted execution for it.

Afterwards, your game should run properly.

Note

You have to set your game in English manually. To do that, go in your Steam Library and right-click on SoulWorker > properties > language. From here, set it to English, close the poped-up window and run your game from the Steam library.

It is also possible to manually change the displayed language through config files. To do so, head to your local Steam folder > steamapps > common > Soulworker_TWN and search for the "General.ini" file. In it, find the "Language" property and set its value from Chinese to English and save.

After one of these 2 manips, the game should now run properly in English.

In case you experience issues with your game files, such as corrupted or missing files, do a files checking. To do that, go in your Steam library and right-click on SoulWorker > properties > local files > verify integrity of game files.

Will have its own category later

You might face an issue where, when you want to simply click on any item in your inventory, this one gets linked into the chat automatically; this bug also prevents you from dragging skills to make chain skills in the skill tree panel, and maybe some other annoying secondary effects.

This is an error usually occur after using the hotkeys scheme Win + Shift + S, in order to take a screenshot in-game directly. For some reason this bug is triggered sometimes when using this keys combination, but it is easily fixable: you just have to link your item into the chat as if it was intended (shift + left-clicking on any item to link it) and press Esc. key afterwards. Then you should have fixed this issue.

If the problem remains active after applying this solution, try once again, you probably messed up. Afterwards, it should work this time.

Otherwise, simply restart your client to fix it, if the solution above didn't work.

Note that this might occur each time you want to take a screenshot using this hotkeys scheme, so keep this solution in mind.

This issue went pretty common since the global server launched. People who were trying to access the game ran into this error and had to close their game.

Note that this issue shows a different error message than if the server is put on maintenance (when it is the case it basically says it is on maintenance).

There is no client-side solution for it. Keep launching your game until the servers let you login. Also make sure you run on the right version of the game. Players from the older version (published by Gameforge) may still try to run this version while the right one is now this version.

Some people seem running this issue:

This issue happens because you are missing some fonts family on your system. More precisely, the games uses the "Malgun Gothic" font family and you are probably missing it if you have those white squares instead of common text.

To fix this issue, you need to download the Malgun Gothic font family archive on the downloads page. Afterwards, install these fonts; 1 of the 3 is required to install in order to fix the issue, but for more comfortable experience I recommend to install all of them.

Once these fonts are installed, restart your game and the UI should display text normally (restart your computer in case this didn't work).

For some reason, you might face this issue while trying to apply to a team search request in the team search panel or to send team/force invitations to other people and vice versa.

This error can be countered as follow: open the chat and enter the command "/leave". Try afterwards to apply to a team or send team invitations, it should work again.

People may have noticed the fact that Leona card, no matter the selected level, always shows "5% probability" for its proc probability. This is most probably a translation mistake.

You can only wait for Lion Games to patch this mistake. But for the moment, here are the exact values:

• N+0: 5%
• N+1: 10%
• N+2: 15%
• H+0: 10%
• H+1: 15%
• H+2: 20%